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C-TPAT Portal Resources

Phase II

As the C-TPAT Portal 2.0 project transitions into Phase II, the security profile has been rebuilt into a comprehensive criteria-by-criteria format, complete with the ability to add evidence of implementation at each criteria statement for review.  Help text is available to clarify the criteria statements.  The reformatted security profile eases the Annual Review process by allowing C-TPAT Partners to change existing answers to criteria statements, as opposed to the old appending style, as it creates new copies of the security profile per criteria upon approval by the SCSS.  Transition to the updated Security Profile format requires ALL C-TPAT Partners to complete a new security profile at the next annual review subsequent to Phase II deployment.  C-TPAT displays the old version to all Partners in the C-TPAT Partner Document Library for reference as a .PDF document to facilitate completion of the reformatted version. 

 

A main tenet of Portal 2.0 is to facilitate more effective account management through combining multiple Trade Accounts into a single Trade Organization.  In addition, it will also be possible in the future to merge multiple C-TPAT accounts into a single Security Model, if accounts are managed under the same trade account and follow the same security policies and procedures. 

 

What to do if you can't access your account:

If you are unable to access your account, please double check that your user name is correct. The user name should be the same as the email address you entered into the Portal as your contact information. If you need to reset your password, see below.

If you are still unable to access your account, it may be locked. This can happen for a number of reasons, including if you have entered an incorrect password too many times, or if your account has been suspended due to a change in your company’s C‐TPAT status.

If your account seems locked, please contact your Supply Chain Security Specialist or the C‐TPAT Duty Officer of the day at industry.partnership@dhs.gov or (202) 344‐1180 for assistance.

Trouble accessing your C-TPAT account:

How to reset your password:

First, be sure you are entering your user name correctly. The user name should be exactly the same as the email address that you entered into the system as your contact information. If you are sure your user name is correct, please follow these instructions below:

  1. Go to the C‐TPAT Portal login screen.
  2. Click on the "Forgot your password?" link below the Submit button.
  3. In the block for "User Email," type in the e‐mail address exactly as you typed it when you originally accessed the C-TPAT Portal.
  4. Click “Submit”. You will be redirected back to the C-TPAT login screen.
  5. You will receive an email within an hour with an active link to set a new password. Click on the link provided in the email and follow the instructions to create a new password. You will be asked the answers to three security questions before setting your new password.
  6. Follow the DHS password requirements displayed on the screen.

If these instructions still do not work, please send an email to industry.partnership@dhs.gov or call the Duty Officer of the Day at (202) 344‐1180. Be advised that the Duty Officer cannot reset your password for you, they can only check the account to see if there is another problem.

How to take a screenshot:

If you encounter an error message on the C‐TPAT Portal, please email your problem to the C‐TPAT Duty Officer of the Day at industry.partnership@dhs.gov. It is helpful for you to include a screen shot of the error message on the screen so that our technical experts can better understand the nature of your problem.

To take a screen shot, also known as a screen capture, please follow these instructions:

  1. Bring up the error message on your monitor.

  2. Press the key on the upper right‐hand side of your keyboard that says “Print Screen/SysRq.”

  3. Open an email message.

  4. Use your mouse to place the cursor in the email message.

  5. Press Ctrl + V to paste the image into your message.

  6. Send your screen shot, along with any additional information about what happened before the error message popped up, to industry.partnership@dhs.gov.